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At KHM Importing – we are committed to giving our customers the best shopping experience, satisfaction, and best products with friendly customer service. That is why we offer a 100% money-back guarantee and 30 Days return and refund- Some products have a warranty of up to 1 year and some products have a lifetime warranty (Condition Applies). BUT please, go through and carefully read the below sections properly before you finalize the purchase to avoid issues in the future. The meaning of terms and conditions is that once you purchase our products online,you agreed to these terms and conditions and that applies to both our wholesale and retail buyers.

Please note- we reserve the right to change this Returns and Refund Policy at any time.

Please check color, size, and any other information regarding the product properly before you purchase. For choosing the wrong color, Size, and for doing the wrong measurement -we may not refund or exchange for the product unless that is in original condition and the customer will have to pay for both way shipping. We will not be liable for postage. For health and safety reasons we cannot sell used products. To check the quality or thickness or color of the product customers might not need to use or open wigs or hair extensions or other products into pieces. Please before you open the packaging BE SURE.

Faulty Item-all your purchases automatically come with protections under Australian consumer law that cannot be excluded. If the product you purchased from us is faulty You MUST address all the quality issues within 30 days of delivery -not after you start using the product. Unless the product comes with any extra warranty, we will not be able to take any responsibility after 30 days. Especially for hair extensions and wigs. No Exchange or Refund after 30 days of receiving the productunless that product comes with the manufacturer's warranty.

We will not accept any order cancellation or refund request once the tracking number is provided and the product is on the way. Once customers receive the goods, they can initiate returns by following all the requirements

The following conditions are required to fulfill the terms and conditions and are not classified as manufacturing defects and will not be covered by 6-12 Months Warranty or Lifetime Warranty –

Please Note:

• You might have to send the old product back to us.

• Not applicable for Hair extensions or wigs.

• Lost or Stolen

• Accidental damage caused by water, food, dropping on the floor, etc.…

• Wear and tear done by normal everyday use

• Melting caused by overheating

• Misuse or abuse the product

• Product not used or maintained by following the care and use instructions. Please make sure you use the product as recommended on the website or by the user manual

• Does not have any proof of purchase

• For any damage done unprofessionally or DIY at home.

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• Should you decide within 30 days of the delivery date- that you do not like the product, you are most welcome to send it back for exchange or for a refund. Otherwise, we will calculate that as “loss of Sale” which we could have in that period.

• Please email us before you start processing the return. To be eligible for the 30-Day Money-Back Guarantee, you must meet the following criteria:

• Return must be initiated within 30 days of the delivery date

• Item must be in the original packaging and must not be damaged and used. For hair extension- must have to be in golden thread.

• accessories such as cords and remotes and others must be included.

• Certificates, Manual or warranty cards.

• "Free Gifts" or Bonus items and all item included in the bundle (if any)

• Customers will be responsible for return shipping. And we will have to deduct the shipping cost

• Please send photos and videos of the product before you send them back. Return must be approved by our team.

• Once we receive the product we will inspect and if everything is ok with our terms and conditions, we will refund within 5 Business days. Any delay from Payment methods like Pay-Pal or After pay or any of the payment methods is not our Responsibility. We will send the proof of refund and you will have to contact them.

We reserve our right to reject a refund or exchange if we are not satisfied with the supporting proof you provide us. Subject to the terms and conditions of the warranty where products are defective within that period - we might agree to repair, provide you a replacement, provide you a store credit or refund - but you might ask to send the product back to us for proper inspection and we will check for our terms and conditions for the warranty validity.

Arrived faultyWe take great pride in our goods and packaging so we are very hopeful that you might never receive a faulty product from us. IF, on a rare occasion that happens, the product is faulty or develops issues during our 30 days period or gets damaged during shipping, please contact us right away. And if we can figure out that the problem is from our side, we will take responsibility for that. BUT Customers must have to update us about any "received damage products " within 48 hours of delivery. In both of those cases please send us an email explaining the problem with the proof (photos) and we will get back within 48 hours and find the best outcome.  If 5 business days have passed since you started a return and you have not sent the item back or did not send the tracking number - we might cancel the return. If the product is covered by the manufacturer’s warranty after that 30 days period, please send us an email with the proof of the issues and we will get back within 24 hours and find the best outcome.

If you are required to return the item to us, please do the packaging properly to avoid damage. We do not accept liability for refund and exchange if the product is damaged during transit back to us.

****SALE ITEMS -NO REFUND NOR EXCHANGE. ***Only regular priced items may be refunded or exchanged. Unfortunately, sale items cannot be refunded or can be exchanged, nor any reviews will be accepted. So, please be sure before you purchase any of our“On-Sale”items. And this is applicable for both of our wholesale buyers and retail buyers.